Privacy Policy

Introduction

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OtherKind Health (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit otherkind.health or communicate with us electronically.

If you are a client using our secure portal at otherkindhealth.clientsecure.me, information shared there is protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state privacy laws.

Note: This website Privacy Policy is separate from our HIPAA Notice of Privacy Practices (available upon request or via our client portal).

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1) Information We Collect

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a) Information You Provide

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• Contact details submitted via forms (name, email, phone).
  
• Consult/appointment requests and related intake details.
  
• Billing details processed via compliant third-party providers.
  
• Messages you send us (e.g., email, portal, or web forms).
  
  

b) Information Collected Automatically

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• Usage data (pages viewed, timestamps, referring URLs).
  
• Device/Browser data (browser type, operating system, IP address).
• Cookies/Analytics to improve performance and user experience. You can manage cookies in your browser settings.

2) How We Use Information

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We use information to:

• Respond to inquiries and provide requested services.
  
• Schedule and manage consultations and appointments.
  
• Operate, maintain, and improve our website.
  
• Communicate important updates (with your consent where required).
  
• Comply with legal, ethical, and security obligations.
  
  

We do not sell your personal information.

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3) HIPAA & PHI

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When we handle Protected Health Information (“PHI”), we follow HIPAA. PHI is collected, stored, and transmitted only through HIPAA-compliant systems (e.g., our secure Client Portal, Paubox secure email, and other systems under Business Associate Agreements). Access is limited to authorized personnel for care delivery and operations.

4) Sharing Information

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We may share limited information:

• Vendors/Service Providers (hosting, analytics, email, payment) under confidentiality obligations and, where applicable, BAAs.
  
• Legal/Safety requirements (e.g., court orders, preventing fraud or harm).
  
• With your consent (e.g., coordination with another provider).
  

5) Data Security & Retention

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We use administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, or disclosure. We retain information only as long as necessary for the purposes described or as required by law and professional standards.

6) Your Rights

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Subject to applicable laws, you may have the right to:

• Access, correct, or delete personal information we maintain.
  
• Restrict or object to certain processing.
  
• Receive a copy of your records (for PHI, requests must follow HIPAA procedures).
  
• Opt out of non-essential communications.
  
  

To exercise rights, contact us at admin@otherkind.health.

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7) Cookies, Analytics, and Do-Not-Track

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We use cookies and similar technologies for site functionality and analytics (e.g., page performance). You can control cookies via your browser. Our site does not currently respond to “Do Not Track” signals.

8) Third-Party Links

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Our site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing information.

9) Children’s Privacy

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This site is not directed to children under 13. We do not knowingly collect information from children without appropriate consent from a parent or legal guardian.

10) State-Specific Disclosures

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Depending on your state (e.g., CA, CO, CT, UT, VA), you may have additional rights regarding access, deletion, or portability of personal information. We honor applicable state requirements. To make a request, email admin@otherkind.health.

11) Changes to This Policy

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We may update this Privacy Policy periodically. Changes will be posted here with a new “Last updated” date. Material changes will be highlighted for clarity.

12) Contact Us

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OtherKind Health Inc.
Address: 26 Court St, Suite 409, Brooklyn, NY 11242
Email: admin@otherkind.health
Phone: (347) 695-8715

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This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For legal guidance, please consult your attorney.